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Improvements for Five of Muni’s Busiest Bus Lines
By Bonnie Jean von Krogh

With nearly 40 buses per hour at peak times, 4th Street is one of San Francisco’s major transit corridors. The 4th Street Transit Improvement Project is planning improvements on the corridor to benefit five of Muni’s busiest bus lines. These routes, including the 8 Bayshore, 8AX and 8BX Bayshore Express, 30 Stockton and 45 Union/Stockton, provide connections for an average of nearly 70,000 weekday customers to Caltrain and the Chinatown, SoMa and Visitacion Valley neighborhoods, among others.
The 4th Street Transit Improvement Project is part of Muni Forward’s system-wide approach to transit priority improvements and complements changes being implemented on 3rd Street as part of the 3rd Street Transit and Safety Project. Taken together, these projects should substantially reduce transit delay on 3rd and 4th streets in SoMa for thousands of daily customers.
For more than six years, 4th Street has been temporarily reconfigured to accommodate construction of the SFMTA Central Subway project under the street. With construction equipment removed from the roadway in late August, 4th Street is now ready for improvements.
The 4th Street Transit Improvement Project proposes upgrades to reduce bus delays and improve pedestrian safety on the corridor.
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Dedicated, full-time, red transit-only lane, separate from turning traffic
-
Combine Howard and Folsom's bus stops at future Central Subway station to improve connectivity
-
Increase passenger and commercial loading
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Reduce the number of through lanes of traffic to two, improving pedestrian safety
See the diagram below for the proposed design of 4th Street approaching Howard.

Learn more project details at SFMTA.com/4thStreet.
SFMTA Board Review
The project proposal received feedback from a diverse group of stakeholders including Muni customers, community organizations, citywide advocacy organizations, local merchants, hotels, institutional stakeholders, and residents of senior communities.
The 4th Street Transit Improvement Project will be presented to the SFMTA Board of Directors for approval on Tuesday, October 1, 2019. If you would like to comment on the proposed changes, you may attend the SFMTA Board Meeting or file your comments in writing before the hearing.
-
Attend the SFMTA Board Meeting on October 1, 2019 at 1:00 p.m., Room 400 City Hall, San Francisco. (Note that the actual time the item will be heard may be considerably later than 1:00 p.m.)
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Email comment to: MTABoard@SFMTA.com with subject line “4th Street Transit Improvement Project”. (Submit comments before the hearing.)
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Mail comment to: Board of Directors, One South Van Ness Avenue, 7th Floor, San Francisco, CA 94103-5417. (Submit comments before the hearing.)
Published September 28, 2019 at 01:26AM
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This Weekend: TreasureFest and Cole Valley Fair
By Schad Dalton
Events: It may be officially Fall, but the warm weather and sunshine are still the perfect compliment for the wide range of events taking place around the city this weekend. The Cole Valley Fair returns to its eponymous neighborhood for a 17th year this Saturday. Over in Japantown on Saturday, the fourth annual Osaka Matsuri festival will celebrate San Francisco's oldest sister city relationship. Over the course of the entire weekend on Treasure Island, this month's iteration of TreasureFest will follow the theme of "Shoptoberfest." On Sunday, head to SoMa for the 36th annual Folsom Street Fair or participate in the Susan G. Komen More Than Pink Walk along the Embarcadero waterfront in support of finding a cure for breast cancer. Read more about our featured events below.

Hop aboard a 25 Treasure Island Route coach at its terminal inside the Salesforce Transit Center for a ride to TreasureFest this weekend. Photo: SFMTA Archive
TreasureFest: Shoptoberfest
Saturday and Sunday, 10 a.m. to 4 p.m.
Treasure Island
TreasureFest takes place at the end of each month between February and November and is an opportunity to explore and enjoy the island's many offerings. This month's theme is Shoptoberfest, a play on Oktoberfest that adds myriad shopping opportunities to the more common beer garden concept. Along with the traditional shopping and food vendors that populate the island each month, this weekend's event will have craft beers from over a dozen local brewers. As always, TreasureFest will also have scavenger hunts, DIY arts and crafts stations along with local arts and crafts vendors and much more for a family-friendly weekend experience in the Bay.
How to Get There on Muni: Riders can take the 25 Treasure Island Route to and from the island.
Muni Service Notes: There are no planned service changes for this event, though the 25 may experience increased ridership.
Cole Valley Street Fair
Sunday, 10 a.m. to 5 p.m.
Cole Valley
The annual Cole Valley Fair takes place on Cole Street between Carl and Grattan Streets in San Francisco. The event features local artists, food and drinks, live music, a neighborhood classic car show, children’s events and more!
How to Get There on Muni: Riders can take the N Judah Line, the 6 Haight/Parnassus, 7 Haight/Noriega, 37 Corbett, or 43 Masonic routes to the event.
Muni Service Notes: The 6, 37 and 43 will have reroutes for this event. All lines in the area may see increased ridership or minor delays.
Remember that you can take Muni for the entire day for a single $5 fare. The new $5 Day Pass, available on MuniMobile®, is part of Muni’s recent fare changes. The pass is intended to encourage a safe, convenient way to pay your fare and quickly board Muni vehicles, which reduces overall travel time for everyone. The $5 Day Pass is Muni bus, rail and historic streetcars only.
“On Tap” gives you a heads up about the big events in town and what Muni routes and lines will get you to the party. Look for this feature to be posted usually on Thursdays for a look ahead to the weekend. Check out our Weekend Traffic & Transit Advisory for more details.
Published September 27, 2019 at 04:36AM
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Moving Down the Road With E Scooters
By

The SFMTA is moving forward with the next phase of the Powered Scooter Share Permit Program. Over the last year, this program permitted two operators and up to 2,100 scooters for shared use, mostly in the eastern parts of the city. The new round of permits will be issued to four operators and up to 4,000 scooters, with more than double the service area, along with a list of new terms and conditions based on lessons learned. We realize that different modes of mobility are an important part of the transportation network and the "last mile" solution to your commute is just as important as the first mile.
Lessons Learned and New Terms and Conditions
The most influential lessons from the first phase, adapted as requirements for the new permit, include Lock-To design, minimum fleet-size and requirements around distribution and equity engagement. By the end of the initial permit, both scooter-share companies had 100 percent lock-to fleets. This effectively eliminated most scooter-related parking problems, such as blocking sidewalks. It also meant increased demand for bike rack space. All permittees are required to pay a $75 fee per device to fund bike rack installation. The City will be expanding its bike racks throughout the service area to meet expected demand.
During the initial permit phase, the two operators faced challenges to consistently deploy a reliable number of scooters. Operators must now consistently deploy at least 50 percent of their permitted fleet.
In the initial permit phase, operators coordinated their service areas with the SFMTA. This led to a mix of service areas that weren’t comparable, nor supplementary in coverage and the areas shifted throughout the course of the pilot based on operator trial and error. New permittees will receive a prescribed service area that is double the existing coverage area and tailored with distribution requirements. This will broaden the scooter network, encluding Bayview, Excelsior, Inner Richmond and Inner Sunset neighborhoods. No more than 40 percent of any fleet can be in the Downtown or SOMA neighborhoods. Also, the core area that needs to be serviced by all operators will include all Communities of Concern and require a minimum number of scooters to always be available there.
User survey data from the initial phase showed that most users were white, upper-middle-class, men. For scooter-share services to be successful in San Francisco, it’s important that they support more equitable goals. In addition to multi-lingual and culturally sensitive outreach, new permittees are required to develop programs around local hiring, scooter safety, culture, arts and local small business. Operators must reach out to responsive Community-Based Organizations to assess and respond to neighborhood needs.
Sustainability and User Accountability
Beyond lessons learned, we are also adding new terms and conditions related to environmental impact and user accountability.
New Sustainability guidelines will require operators to provide specific metrics including operational Vehicle Miles Traveled, which will measure how much vehicle mileage is associated with providing comprehensive service and a life cycle analysis to understand how much resource and waste is required to provide comprehensive service.
For User Accountability, the SFMTA aims to empower its investigators and the general public to report bad scooter behavior related to improper parking or unsafe riding (e.g. rinding on the sidewalk). Operators will maintain a shared database of complaints to track and respond to reported incidents, warning first-time offenders and suspending service from users who repeatedly disobey traffic laws.
Next Steps – Permitting
The SFMTA will reach out to applicants for the next steps, setting up times to review all the required terms and to confirm any final questions related to terms and conditions in advance of permitting. The agency anticipates needing to closely monitor scooter-share systems, especially in compliance with these new terms and conditions. It also looks forward to further stakeholder collaboration as it continues to evolve the Powered Scooter Share Program. We expect to see the new expanded service starting as soon as October 15th.
Published September 26, 2019 at 04:37AM
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Director of Transportation Report: September 17, 2019
By Benjamin Barnett

In this week’s Director’s Report from the SFMTA Board of Directors meeting, Tom Maguire gave the following updates:
Chase Center Opening Recap:
- Opening day Muni ridership numbers were strong with about 700-800 bus riders on the 78X and 79X special event express service and 3,000 to 3,600 on the trains. According to the Giants, there was minimal demand for parking in Lot A.
- By Sunday, Muni carried closer to 5,000 to 6,000 people on trains. 4,000 to 5,000 traveled on foot and another 1,400 to 1,500 used TNCs. The 78X was departing with crush loads with ridership on the 79X Van Ness running about half full – so transit use seems to be growing with each event.
- We had several tests last week with the first dual events – a Giants game at Oracle and another concert at Chase Center.
- While the use of bike valet at the first event was limited (30 out of 300 capacity), discussions related to the design and operation of the 16th St.
Traffic Signal Improvements:
- During the last three months, we have rolled out two major traffic signal initiatives in support of Vision Zero to keep traffic flowing on highly-used, regionally-significant corridors.
- New signal timing for 50 intersections in Eastern South of Market (east of 4th Street) and 50 intersections in Lower Pacific Heights (California, Pine, and Bush between Masonic and Octavia).
- Signal visibility, mast arms, new pedestrian signals and timing upgrades at 12 locations in the Gough Street corridor.
- Red-light cameras have been activated at two new intersections this year so far. Two more locations are currently issuing warnings and will start issuing citations by October with another eight on track by the end of the year.
Inner Sunset Streetscape Improvement Project:
- As part of Muni Forward, the two-year project designed to improve the efficiency of the N Judah line and the quality of life in the Inner Sunset and Cole Valley neighborhoods.
- Infrastructures improvements included sewer repair and replacement, water line and Auxiliary Water Supply System (AWSS) replacement, traffic signal upgrades, fiber optic installation, curb and sidewalk intersection bulb-outs, transit service .changes and new boarding zones, road repaving, curb ramp upgrades and streetscape improvements.
- Multi-agency project done in partnership with the San Francisco Public Utilities Commission, San Francisco Department of Technology and Public Works to minimize disruptions and service shutdowns.
Our Board of Directors meeting is usually held on the first and third Tuesdays of each month. To watch the meeting in full, go to sfgovtv.org.
Published September 25, 2019 at 04:55AM
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Cable Car Service - Back On Track!
By Benjamin Barnett
The Heart of Cable Car Propulsion
Today, we are happy to announce the return of all Cable Car service. Over the past ten days, we performed an assortment of upgrades to our Cable Car system. The largest and most complex, being the replacement of the Hyde Line gearbox.
The gearbox is basically a transmission that transfers power via a 600 volt DC motor, in turn, driving the pulleys carrying the cable. Those cables then loop through the city so the cable cars can be powered through the streets of San Francisco.
The gearboxes have been in place since 1984 and their life expectancy was at an end. For the past two years we have been changing out the gearboxes and the Hyde Line gearbox was the last to be installed. The gearbox that was removed will be rebuilt and kept as a spare.

Because of consistent maintenance, the propulsion department was able to keep the gearboxes working past their life expectancy of 25 to 30 years.
During the outage, we were able to perform work throughout the entire system that we would not normally be able to perform under normal conditions. This included rebuilding switches, replacing pulleys, track repair, cleaning and welding various components. We have also reached out across and coordinated with other city departments to ask them to assist us in working on and around the Cable Car system. We were also able to allow private contractor work that would normally involve stricter timelines and procedures.
We realize the Cable Car Lines are a vital part to the identity of San Francisco and we appreciate your patience while we completed these necessary upgrades. Investing in the maintenance of our Cable Car system ensures that this moving landmark will always be a part of San Francisco.
Published September 24, 2019 at 04:55AM
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Elevator Improvements and Greener Technology is Going Up
By Pamela Johnson

More than a dozen elevators at five city-owned parking facilities are getting upgrades as part of the SFMTA Parking Facilities Elevator Upgrade project.
There will be 14 elevators at the Polk-Bush, Vallejo, Union Square, Sutter-Stockton and Moscone Center garages receiving improvements, which include a shift to greener technology. In addition to mechanical and electrical upgrades, elevators are also getting interior renovations such as new flooring, ceilings, LED lighting and wall panels.
“We are excited that the new elevators are being built using greener technology,” said Ted Graff, Director of Parking and Curb Management. “The improvements will have a positive environmental impact, allowing the elevators to operate with less carbon emissions, energy consumption and at a reduced cost.”
Dave Dunham, Parking Facilities Manager, went on to say, “The upgrades are significant. Getting parts to repair the aged elevators has been challenging and even more so at Moscone, where they are a unique model. Very few of them are currently in operation in the U.S.”
The upgrades to the elevators will enhance rider safety, reliability, performance and offer a better customer experience. Patrons will receive an enhanced ride quality with smoother acceleration, deceleration, less noise and vibration.
All parking facilities will remain open while the work is completed this fall.
To evaluate the new elevator upgrades, the SFMTA will track the following metrics:
- Customer satisfaction
- Maintenance requests
- Number of technicians’ calls
- Maintenance costs
Elevator Safety Tips
- Stand clear of the doors – keep clothes and carry-ons away from the opening
- Never try to stop a closing door, wait for the next car
- Push and hold the “DOOR OPEN” button if doors need to be held open
- If the doors do not open when the elevator stops, push the “DOOR OPEN” button.
Schindler Elevator Corporation, one of the world’s leading providers of elevators, escalators and moving walks has been contracted to complete the upgrades under the project supervision of EF Brett & Company, Inc.
To see the elevator upgrades schedule and learn more about the elevator modernization project, please visit the SFMTA Parking Facilities Elevator Upgrades webpage.
Published September 21, 2019 at 01:22AM
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This Weekend: Big Book Sale and Sunday Streets
By Schad Dalton
Events: This weekend will have multiple varied events all around town, including the Big Book Sale at Fort Mason that will get an early start on its weekend-long run this Wednesday, September 18. Head down to the Mission any time Friday through Saturday (Sept. 20-22) for San Francisco's only Greek Food Festival at the Annunciation Cathedral on Valencia Street. Stretch your legs and enjoy the beautiful sights of the northern waterfront during Saturday's Pier to Pier History Walk and Festival at Aquatic Park, then consider taking a Muni E Embarcadero streetcar from the Wharf down to Oracle Park for an evening of Opera at the Ballpark. Lastly, Sunday Streets will bring car-free fun to the Western Addition along Baker, Fulton and Fillmore streets. Read more about our featured events below.

Despite a reroute during the event, the 22 Fillmore Route will be an excellent choice for those looking to attend Sunday Streets this weekend. Photo: SFMTA Archive
Big Book Sale
Wednesday-Sunday, Various Times
Fort Mason
Friends of the San Francisco Public Library is hosting the 55th annual Big Book Sale at Fort Mason beginning today, September 18, and continuing through Sunday. Thousands of books will be available at absolute bargain prices, especially on Sunday when the price of all remaining books will be just one dollar. All proceeds from the Big Book Sale support learning and literacy at the San Francisco Public Library.
How to Get There on Muni: Riders may take the 19 Polk, 28 19th Avenue, 30 Stockton, 43 Masonic, 47 Van Ness or the 49 Van Ness/Mission routes to near the event at Fort Mason.
Muni Service Notes: There are no planned service changes for this event.
Sunday Streets: Western Addition
Sunday, 11 a.m. to 6 p.m.
Western Addition
Explore the Western Addition on foot, bike, rollerskate, pogo stick or however you wish to get around --so long as it isn't by car-- during Sunday Streets this coming Sunday from 11 a.m. to 6 p.m. Enjoy the car-free fun and activities along a route that stretches along Baker Street starting at Fell Street, moves along Fulton to Fillmore, then proceeds up Fillmore to Geary Boulevard with activity hubs at O'Farrell and on Baker between Grove and Hayes streets. Check out local icons in the area such as Alamo Square Park, the Boom Boom Room and the African American Art and Culture Complex while sampling the shopping and restaurants along the route.
How to Get There on Muni: Riders may take the 5 Fulton, 21 Hayes, 22 Fillmore, 24 Divisadero, 31 Balboa, 38 Geary or the 38R Geary Rapid routes to the event.
Muni Service Notes: The 22 will have a reroute around the Fillmore Street portion of the event route. Other routes in the area may experience some minor delays and higher than usual ridership.
Remember that you can take Muni for the entire day for a single $5 fare. The new $5 Day Pass, available on MuniMobile®, is part of Muni’s recent fare changes. The pass is intended to encourage a safe, convenient way to pay your fare and quickly board Muni vehicles, which reduces overall travel time for everyone. The $5 Day Pass is Muni bus, rail and historic streetcars only.
“On Tap” gives you a heads up about the big events in town and what Muni routes and lines will get you to the party. Look for this feature to be posted usually on Thursdays for a look ahead to the weekend. Check out our Weekend Traffic & Transit Advisory for more details.
Published September 19, 2019 at 02:53AM
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New Schedule for Central Subway Opening
By

Today, we announced a new anticipated completion date for the Central Subway project at our Board of Directors meeting. After a six-week assessment of both the remaining construction and system integration and testing, revenue service is now targeted for summer 2021.
The Central Subway will transform how public transportation serves some of the city’s most densely populated communities. In the meantime, we continue to reach milestones with the project such as the reopening of lower Stockton Street in Union Square which happened this spring and moving construction off the streets along Stockton Street in Chinatown last month.
In July, the SFMTA hired Nadeem Tahir to oversee the project as Central Subway Program Director. After a full assessment of the project scope, Nadeem attributes the difficulty of the construction technique, modifications made to address design improvements, and a complete redesign of the Chinatown station to meet community needs for the plaza as the largest contributors to the change in project delivery and schedule. While construction on the project has experienced a delay, disruptions on the surface and in the streets have been greatly minimized. In the final stage of project delivery, construction will move off the surface and work will be contained to within the newly built subway stations.
Substantial construction completion is slated for mid-2020, upon which we will begin comprehensive testing to ensure that the tracks and other systems are fully integrated with the Muni system and ready for service. This includes synchronizing the automatic train control systems, testing the radio and data communication systems, installing overhead lines and customer information systems, and ensuring that all the Central Subway extension is fully integrated into the rest of the Muni Metro subway system. Across the industry, it typically takes a minimum of six months to a year to test and receive similar systems.
Once in operation, the Central Subway will cut travel times in half along congested Stockton Street and 4th Street while enhancing connections to BART, Muni Metro and Caltrain. The route will move along 4th Street, through a tunnel near Harrison Street, beneath Market Street, and under Stockton Street to the intersection of Stockton and Washington streets. With stops in SoMa, Yerba Buena/Moscone Center, Union Square, and Chinatown, Central Subway will vastly improve transit access for the residents in areas of the city with limited transportation options.
The Central Subway will directly serve some of San Francisco’s most densely populated communities including Visitacion Valley in the southeast, the Bayview and Dogpatch neighborhoods, and the city’s center. Here is more information about the Central Subway.
Published September 18, 2019 at 05:47AM
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Improvements to Muni Service Coming in January
By Bonnie Jean von Krogh

Muni often receives public requests to add a bus or increase the frequency of a line, but given our recent operator shortages, we often lack the people power to fill current levels of service, and requests cannot always be met. That’s why Muni is focusing on data-driven solutions to improve service across the city while managing staffing constraints and hiring more operators. In addition to looking at the data to most effectively dispatch our resources, Muni also incorporates customer feedback and operator input into service changes we implement. Muni’s next round of service changes, scheduled for January 2020, will be our next opportunity to bring exciting improvements to try to keep pace with the transportation demands in San Francisco.
These upcoming changes build on recent successes and continue a commitment to a system-wide approach to improvements, with a focus on equity and improving transit for underserved neighborhoods. Customers value recent updates to the 27 Bryant route to improve reliability, the launch of the West Portal pilot project to address bottlenecks at West Portal Station, the extension of the L Owl to Fisherman’s Wharf to increase transit options for workers and our new fleet of trains and buses.
Customer Experience
Bigger buses for the 7 Haight/Noriega:
By upgrading to 60-foot buses on weekdays, customers will have more room on their commute. “The 7-Haight is a great way to get east and west across District 5, and like the N-Judah, lots of District 5 residents pack onto it daily,” said District 5 Supervisor Vallie Brown, “The goal of these bigger, 60-foot buses is to help reduce overcrowding, especially during the morning and evening commutes when we can all really use a little more room to breathe and get ready for the day, and then later on, to unwind before getting home.”
This upgrade will match the 60-foot buses that already serve the route during weekends. “Bigger buses means more seats for more riders and a more comfortable experience for regular commuters. It also means more room for new riders to give Muni a try,” Cat Cater, Spokesperson, San Francisco Transit Riders.
Improving Customer Connections
Improved early morning weekend service:
In the very early mornings, Saturday and Sunday customers on Muni’s rail lines have to transfer multiple times between trains and buses to get downtown due to the later opening of the shared BART/Muni stations. A comment from our passenger survey stated, “If weekend L to the subway doesn't require a transfer, just a direct ride to downtown, that would be best.” That one-seat ride is exactly what we’re providing! Muni will now run a new early morning bus service that mirrors rail lines and offers customers an easier ride with no transfers for their entire trip.
Returning transit to Rincon Hill:
Extending the 12 Folsom/Pacific into Rincon Hill brings Muni back to the neighborhood after a decade without service. With as many as 10,000 new residents expected in the neighborhood — including affordable housing for seniors — there is a strong need for more transit service. “We must continue to ensure all residents have easy access to transit,” said District 6 Supervisor Matt Haney. “This is an important improvement that connects Rincon Hill to Muni’s service network.” This update follows more than a year of outreach to neighbors and Muni customers. “Thank you for all your work with the community on this project. We couldn't be more excited about the return of the 12 Folsom/Pacific to the neighborhood,” Andrew Robinson, Executive Director The East Cut Community Benefit District.
Better connections for Visitacion Valley:
Muni is also improving early morning service on the 9R Route in response to customer feedback with earlier departures from McLaren Park so that early morning commuters in the Visitacion Valley neighborhood can utilize it for faster trips downtown.
Reducing Missed Service
Muni is excited to bring these improvements based on demand and customer feedback However, recognize we must make data-driven tradeoffs given our resources. For example, we have identified that the last evening trip of the 1AX, 1BX, 31X, 38AX and 38BX Richmond express buses are not as well used. By shifting these resources, Muni will have more operators available for other lines that serve neighborhoods outlined in the Muni Service Equity Strategy.
These changes will go through the operator sign up process in November, when operators have the opportunity to change lines and divisions. Customers will see changes go into effect early 2020.
Published September 17, 2019 at 07:01AM
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SFMTA Public Meetings September 16 - September 30
By Benjamin Barnett
Board of Directors Meeting
Tuesday, September 17, 1 p.m.
City Hall, Room 400
Nearby Muni Routes: 5, 19, 21, 47, 49, F Market, Civic Center Station
The SFMTA Board of Directors provides policy oversight for the safe and efficient transportation of goods and service in San Francisco. This includes the San Francisco Municipal Railway (Muni), automobiles and trucks, taxis, bicycling and walking. The SFMTA Board of Directors also serves as members of the San Francisco Parking Authority.
Our board of directors meetings are usually held on the first and third Tuesdays of each month. The agenda for Tuesday's meeting includes presentation and discussions regarding the progress on the Central Subway Project, Small Business Impact Mitigation Fund and the development of a regional transportation funding measure called FASTER Bay Area.
Islais Creek/Bayview Community Meeting
Thursday, September 19, 6 p.m.
Southeast Community Facility
Nearby Muni Routes: 8, 9, 23, 24, T-Third
San Francisco‘s shoreline will experience more frequent and severe flooding in the future. The southeastern stretch of the waterfront, including Islais Creek and the Bayview, faces unique challenges which require solutions responsive to the needs and priorities of people living and working in these areas. To address these flood risks, along with seismic vulnerabilities, the Port is leading the Waterfront Resilience Program. Learn more at sfportresilience.com
Join the Port of San Francisco, the U.S. Army Corps of Engineers, San Francisco Planning, San Francisco Municipal Transportation Agency (SFMTA) and other City partners, at an upcoming community meeting to learn more about the coordinated resilience projects in the Islais Creek/Bayview neighborhood and help shape the shoreline’s future with your ideas and priorities.
Public input is needed to ensure that community assets are properly identified and protected and that efforts to protect the waterfront reflect the priorities of the community and a shared vision for the future.
Please RSVP if you plan on attending.
Mobility Permit Harmonization – A Community Forum
Wednesday, September 25, 6 p.m.
One South Van Ness
Nearby Muni Routes: 5, 6, 7, 9, 21 and Van Ness Station
Over the past several years, a variety of new mobility services; such as electric scooters and mopeds, bike share and ride-hailing; have been introduced to our city streets.
We have an obligation to ensure that new mobility services are safe and appropriate to operate in San Francisco. To achieve this, the SFMTA is developing a plan to require that all new mobility service operators that are under its jurisdiction obtain permission before launching service.
While we can’t predict future innovations, we are trying to be proactive by setting clear rules about how these mobility services can operate in our city. We are calling this effort “Mobility Permit Harmonization” and it is designed to unify and streamline the city’s range of mobility permit programs.
Please join us for a community forum to help us establish the guidelines for how future transportation device services can operate in San Francisco.
Our Meeting Round-Up feature highlights different SFMTA public meetings that will be held within the coming two weeks. These meetings give you the chance to share your ideas and provide us with helpful feedback. Join us at our next meeting to learn more about SF's changing and complex transportation system.
Those listed above are just a few highlights. You can find a full list of upcoming meetings to keep up to date on your favorite SFMTA committees.
Published September 17, 2019 at 03:27AM
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Director of Transportation Report: September 3, 2019
By Erica Kato

In this week’s Director’s Report from the SFMTA Board of Directors meeting, Tom Maguire gave the following updates:
Chase Center Update:
- We’ve added special event express bus service to the 16th Street Mission BART Station (78X) and down Van Ness Avenue (79X) beginning 2.5 hours before the start of any Chase Center event and for 30 minutes afterward.
- Up to 26 Parking Control Officers will be supporting transit in the area, focused on transit priority, traffic control, parking and curb enforcement, and safety.
- And we are committed to making sure that other parts of the city, including Bayview-Hunters Point and Visitacion Valley continue to receive the transportation services they need.
Cable Car Repairs:
- Beginning Friday, Sept. 13, Cable Car will undergo the last phase of the Gearbox Rehab Project, which will shut down all cable cars for approximately 10 days.
- During the shutdown, bus shuttles will serve all cable car stops following all three cable car service lines, the Powell-Hyde, Powell-Mason and California.
- The Hyde gearbox requires a systemwide bus substitution because all cable cars use this particular cable line to access the Cable Car Barn located at the corner of Mason and Washington streets, home base for the entire division.
L Taraval Improvement Project:
- After hearing community concerns about the staging of equipment for the L Taraval Improvement project, the SFMTA polled the community on their preferred staging layout plan. More than 50 percent of the community voted to retain more parking by reducing one southbound traffic lane on the lower Great Highway between Ulloa and Santiago and detouring northbound traffic to 48th Avenue for the two blocks. SFMTA is pursuing this option, which reduces the need space for equipment staging from 96 to only 16 parking spaces.
- During the project, bus substitution will be in place and some Muni stops will be relocated to accommodate construction.
Our Board of Directors meeting is usually held on the first and third Tuesdays of each month. To watch the meeting in full, go to sfgovtv.org.
Published September 14, 2019 at 12:48AM
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Delivering Chase Center Service
By

Opening night of the new Chase Center Arena on Friday, Sept. 6, 2019. Photo: SFMTA Archive
Tuesday night, the Dave Mathews Band wowed concert goers at Chase Center while, down the street at Oracle Park, the San Francisco Giants won the first of two home games against the Pittsburgh Pirates.
This was the third night of a stunning opening of events and transit service at the Chase Center. We are grateful for all of the participants and our customers who were our eyes on the streets calling out our successes and where we could do better.
All city leaders, starting with Mayor London Breed, are ensuring that the city keeps moving and that we focus on our Equity lines, based on the Muni Equity Strategy.
In spite of media commentators and others expressing skepticism about the city’s ability to manage these types of “dual events,” this critical test of city’s Mission Bay transportation plan went off without a hitch.
With a maximum capacity of 18,000 seats at Chase and another 40,000 at Oracle, getting event patrons out of their cars and into transit, bicycles and other sustainable modes of travel is vital to making sure transportation works for everyone in our city.
The Golden State Warriors set out to make Chase Center the country’s most transit friendly arena. With the free Muni service they are providing for event patrons, a new and conveniently located Muni Metro T Line stop in front of the arena, special event bus shuttles (78X and 79X) to help event-goers connect to BART and a proactive marketing campaign to encouraging ridership, public transit is proving to be the best way to get to Chase Center. After the first week, Muni ridership numbers are exceeding all expectations.
And yet, providing this supplemental service is not without its challenges for Muni.
Operator Shortage Response
Every day, approximately 1,500 Muni operators are providing transit service on our city streets. The supplemental bus service for Chase Center accounts for only 11 of these operators, less than one percent.
Muni planned to cover these runs with operators who sign up for voluntary overtime and the Warriors agreed to pay for this overtime. Unfortunately, so far, this has not yielded enough volunteers to cover the additional service. As a result, 11 operators who might otherwise have been assigned to cover absences across the city were deployed to operate the 78X and 79X service. At no time were Muni buses diverted from existing service on any lines.
Muni’s ongoing shortage of transit operators has been widely publicized. Last July, Muni service delivery (the percentage of scheduled service hours that are actually delivered) dropped to a four-year year low of 90.6 percent.
When fully staffed, Muni will have approximately 20 percent more operators on call to cover vacations, illnesses or other absences. Currently, we have a fraction of that. The result is that some buses don’t make it onto the streets. What this means for our customers is longer than expected wait times and a more crowded bus once it does arrive.
Ensuring Equitable Transit Service
Providing accessible, high-quality public transit service for all San Franciscans is one of the agency’s top priorities.
Going forward, Muni is making a firm commitment to ensure that service generally and service specifically on the Muni Equity lines is not impacted by Chase Center event service. Muni’s taking proactive steps to market this overtime opportunity to operators. This will ensure that we are maximizing service delivery, especially on those lines serving communities of concern, while still being able to provide critical event service that benefits mobility for everyone across the city.
The Good News
Muni is making steady progress in recruiting and training new transit operators, including 41 who will graduate from training this Friday. With 200 new operators brought onboard since the beginning of the year and more to come in the next few months, Muni is currently delivering more than 96 percent of its scheduled service. As more transit operators enter service, that percentage will improve to the 98.5 percent level mandated by the City Charter and providing additional service for Chase Center and other special events will be easier to manage.
As we await the graduation of our newest class of transit operators, Muni is offering free transit service between 5 p.m. and midnight on all 38/38R Geary, 8/8AX/8BX Bayshore and 19 Polk lines Thursday, Sept. 12 and Friday, Sept. 13. These are all Equity service lines that we are committed to ensuring continuous service.
Published September 12, 2019 at 11:35AM
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